The player from Hungary has had their account blocked after successfully submitting all required documents and passing the verification check. They are accused of violating the general contract regulations, causing their funds to remain unavailable since October 8, 2024.
Mr Bet Casino - Player's account has been closed.
Amount: 4,750,000 Ft
Mr Bet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 19h 47m 11s
Case summary
4 hours ago
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6 hours ago
Hello! I would like to ask for your help! 2 days ago they accepted all documents, the check was successful, now they have blocked my account, that I violated the general contract regulations! I gave everything exactly as they asked and the whole payment is still in trouble! This procedure has been going on since 2024.10.08, I am getting tired of it! Help me because I can't be smart anymore!
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4 hours ago
Dear inrus23,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
- Did the casino specify which rule(s) you breached?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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4 hours ago
I accumulated the winnings on the book of cats slot machine and played through all the bonuses! I violated the casino's 3.1.3 rules, but I don't understand because I sent all the official documents! I gave you all the information you asked for!
Casino Guru is examining the case
