The player from Germany had his account closed due to the provider’s decision. We rejected the complaint because the player didn't respond to our messages and questions.
Mr Bet Casino - Player’s account has been blocked.
Amount: €1,300
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I deposited 120 euros and played without bonuses, the legitimation did everything great when I wanted to pay out the money that blocked my account, not recommended, I will pass the case on to my lawyer to be sure that these casinos close and will no longer cheat people
Automatic translation:
Public
Public
3 years ago
Dear Fehmi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. When exactly your account has been closed? Do I understand it correctly it was during/after the KYC process?
Have you tried contacting the casino regarding this issue? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.
Best regards,
Kristina
Please disable your AdBlock