The player from Chile is questioning bonus wagering requirements. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Chile is questioning bonus wagering requirements. We rejected the complaint because the player didn't respond to our messages and questions.
The player from Chile is questioning bonus wagering requirements. We rejected the complaint because the player didn't respond to our messages and questions.
I made the minimum deposit that here in Chile is $8,000 clp, they gave me a bonus of $12,000... my problem is that I find it totally unfair that I have to bet over $500,000 to start withdrawing my money... I have $70,000 that I would like to withdraw and I don't He leaves me because I have "only bonus money" but I have already wagered more than $200,000 and I still have a lot to go, in the end it is like a deceitful trap so that you do not have any profit and I find it totally unfair.
Hice el depósito mínimo que aquí en Chile es de $8000 clp, me regalaron un bono de $12000... mi problema es que encuentro totalmente injusto que debo apostar sobre $500000 para empezar a retirar mi dinero... tengo $70000 que quisiera retirar y no me deja porque tengo "sólo dinero en bono" pero ya llevo más de $200000 apostados y me falta muchísimo aún, al final es como una trampa engañosa para que no tengas ninguna ganancia y lo encuentro totalmente injusto.
Dear minchusita,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which exact bonus you have activated in your account? I would like to check the promotional terms and conditions.
I have checked a few random bonus offers and this is what I found (here):
Please understand if the bonus rules are clearly displayed and communicated, there's not much we can do for you. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.
Please let me know if this advice was helpful. Thank you in advance for your reply.
Best regards,
Petronela
Dear minchusita,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which exact bonus you have activated in your account? I would like to check the promotional terms and conditions.
I have checked a few random bonus offers and this is what I found (here):
Please understand if the bonus rules are clearly displayed and communicated, there's not much we can do for you. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.
Please let me know if this advice was helpful. Thank you in advance for your reply.
Best regards,
Petronela
Dear minchusita,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dear minchusita,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.