The player, from Austria, reports an issue regarding the Mrbet casino's blackjack game. Despite winning multiple hands of blackjack, the casino did not credit her winnings but instead depleted her funds. She suspects fraudulent activity. The complaint was rejected as the issue occurred over 2 years ago.
Mr Bet Casino - Player experiences incorrect balance after blackjack wins.
Amount: €45
Mr Bet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
6 months ago
Public
Public
7 months ago
Translation
Hello everyone.
I deposited about 45€ in Mrbet about 2 years ago and used it to play live casino blackjack.
I noticed in the past that the casino had deceitfully taken my money. Here's exactly what happened. I had a good winning streak in blackjack. However, I noticed that after winning a blackjack hand, my stake money and my winnings were taken away and weren't displayed. I initially thought the issue was probably due to an internet problem, so I continued playing. After 5 blackjack hands, all of my money was gone, even though I had won all the hands. This means I should have had 90€, as I was losing money each time I won, even when I should have seen it in my account. I believe this is a scam by Mrbet. They used to be unpopular among many, but suddenly they've gained popularity, which I can't understand. I didn't mention this before as I had forgotten about it, but to me, 45€ is a lot of money. To have my winnings taken away so sheerly even when I clearly won is a blatant act of cheek.
Best regards,
Automatic translation:
Public
Public
7 months ago
Hello mihaelstnc,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Is any of those bets visible in your betting history and could you also forward it to nikolas.b@casino.guru? Were you using any bonus when this issue occurred? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
7 months ago
Translation
I spoke to you exactly 2 years ago but didn't get an answer because I thought to myself, what else should I do because you can't explain to anyone that this happened. I haven't verified myself.
The game history I see right now is not visible on the casino website, which is very strange to me. Evoultion probably has the progressions. No bonus used
Automatic translation:
Public
Public
6 months ago
We apologize, but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.
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