Mr Bet Casino - Player disputes document verification delay.

It's been days since I requested a withdrawal and now it's asking for document verification, but it's been 48 hours since this verification and still nothing.

Dear crevelari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that we give it at least one more week so that the casino has enough time to review all your documents. I will keep this complaint open, so please let us know if there is anything new in the meantime.

Thank you in advance for your reply and understanding.

Best regards,

Kristina

OK. I'll wait another 1 week then. thanks

Dear crevelari,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.