Mr Bet Casino - Player can't provide requested document for verification.

I find it unacceptable that Mr Bet casino has been asking me for nearly a month for a document that I'm unable to provide. Not even my bank can supply it. You need to understand that this is a digital account, which is why my card number will never appear on my bank statement. Instead, it displays all of my personal details such as account number and interbank code, which will never change. I sincerely hope that this issue is resolved immediately.

Dear ctmseccion02stiatc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Do I understand correctly verifying your card is the last obstacle in completing account verification?

Which documents have you provided the casino so far and what response from the casino have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear ctmseccion02stiatc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.