HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,491Opened989Not solved4,885Solved11,751Rejected22,866
Active filters: Casino:
Clear all filters
Case opened Current status

Waiting for a delayed payment

4d 17h 34m 14s

Disputed amount: €1,000

Vegasino Casino - Player claims that payment has been delayed.

Vegasino Casino
Safety Index:High Submitted: 30 Jan 2025
Case opened Current status

Waiting for a delayed payment

0d 16h 56m 33s

Disputed amount: A$70,000

Neospin Casino - Player’s winnings haven’t been received yet.

Neospin Casino
Safety Index:Above average Submitted: 30 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 19h 32m 13s

Disputed amount: €400

Playzilla Casino - Player's withdrawal is delayed at the casino.

Playzilla Casino
Safety Index:Very high Submitted: 30 Jan 2025
Case opened Current status

Waiting for player to reply

6d 16h 8m 24s

Disputed amount: 5,000 INR

Parimatch Casino IN - Player's withdrawal is delayed.

Parimatch Casino IN
Safety Index:Low Submitted: 30 Jan 2025
Case opened Current status

Waiting for player to reply

6d 15h 36m 39s

Disputed amount: ??

Bankonbet Casino - Player's account remains open despite self-exclusion.

Bankonbet Casino
Safety Index:Very high Submitted: 30 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 23h 6m 56s

Disputed amount: 560 ₴

1win Casino - Player’s account has been closed.

1win Casino
Safety Index:Above average Submitted: 30 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 19h 23m 29s

Disputed amount: 19,000 kr

Rakoo Casino - Player faces delays in account verification.

Rakoo Casino
Safety Index:Above average Submitted: 30 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 15h 40m 45s

Disputed amount: €440

QuickWin Casino - Player’s withdrawal request has disappeared and is delayed.

QuickWin Casino
Safety Index:Very high Submitted: 30 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 17h 20m 11s

Disputed amount: €500

7Signs Casino - Player's withdrawal is delayed.

7Signs Casino
Safety Index:High Submitted: 30 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

6d 16h 4m 38s

Disputed amount: €312

QuickWin Casino - Player's winnings are delayed and uncredited.

QuickWin Casino
Safety Index:Very high Submitted: 30 Jan 2025
Show more complaints (+10)
Showing 1 - 10 of 40,491 complaints
1 2...4,050
Go to pageof 4,050 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news