The player from the US was unable to verify her account as the verification page failed to load, preventing her from withdrawing her winnings. The Complaints Team attempted to assist by requesting additional information regarding the issue, but the player did not respond to the inquiries. Consequently, the complaint was rejected due to the lack of communication, leaving the option open for the player to reopen the case in the future if desired.
Mr. O Casino - Player's withdrawal is delayed due to account verification issues.
Amount: $50
Mr. O Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Mr. O Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
It will not allow me to verify my account..
it won’t even load the verify account page and so I can’t withdraw any of my winnings 😡😡😡😡
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3 months ago
Dear tif21,
Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re facing with verifying your account.
To help us better understand the situation and assist you effectively, could you please provide a bit more detail on the following:
- Have you received any error messages or notifications when trying to access the verification page? If so, could you share what they said?
- Have you tried accessing the verification page from different devices or browsers? If yes, did you encounter the same issue?
- How long has this issue been occurring? Have you been able to access the verification page in the past, or is this a new problem?
- Have you already contacted the casino’s support team about this issue? If so, what was their response?
If you have any screenshots or other relevant communication regarding this issue, please feel free to forward them to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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3 months ago
Dear tif21,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
