Mr. O Casino - Player believes that their withdrawal has been delayed.

It says instant withdrawal after you submit your forms I submitted my forms it's not instant is false advertising.

Dear bbyjames863,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They said I had to deposit $10 so I deposited 15 then they tried sending the Bitcoin and it was rejected I had to send it back and now I have to wait for their Bank to send it again it's like they're playing a game with me on purpose and it's not fair.

Thank you for your reply, bbyjames863. Do I understand correctly that the withdrawal request was canceled? Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear bbyjames863,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I played on a bonus which was 40 times wager which came out to be $3,000 I had to wager and then after that I could withdraw $100 of my wins if I deposited $10 first I wagered 3,000 I deposited $15 because they said there was fees I passed all the verifications they told me to cancel the first request because I had to pay the $10 deposit first so I canceled the request then put in the deposit then requested the $100 withdrawal again it was sent to me but rejected by my bank and was told to reverse the deposit now it's in limbo I can't get an answer from either side and I still have not gotten my winning.

Even when I log into my account and click deposited history it shows where I deposited $15. And when I click on game history it shows where I played the games but withdrawal history shows nothing.

Could you please post a screenshot of your withdrawal history here in this thread? Additionally,  please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I sent the files you requested to your email address.

Thank you very much, bbyjames863, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi bbyjames863,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Mr. O Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Hello there to all.

Hope you're doing well today.

Let me give my best to provide the explanation that will, hopefully, shed some light to the whole set of events which emerged during the last few weeks.

The Withdrawal transaction that is in question here was processed from our side on 1/22/2024 8:07:39 PM (EST, Casino Time), to a requested BTC Cryptoaddress which "bbyjames863" provided upon creating the request itself.

As per our understanding, the Cryptoaddress intended to receive funds from our side, and their final destination, was "bbyjames863's" Cash App wallet account. The transaction has been confirmed successfully, and can be found on Blockchain site as well.

Unfortunately, their Cash App wallet has declined the transaction coming from us, and did not accept the funds. Funds were then "reversed" back to an Cryptoaddress that was used previously for Depositing reasons and is still in "pending" state as we speak. As soon as the transaction is completed, and the funds have securely landed in our Wallet, we will not hestitate and send the winnings back to you as per agreement.

Player is more than welcome to reach out to us again, so that we can all come to an arrangement that will benefit both side hopefully. In other words, we are open to a talk about sending the mentioned winnings for the second time, as a sign of goodwill and compensation for the unfortunate set of circumstances.

We are truly sorry for the whole mess that occurred in regards to your first Withdrawal with Mr.O Casino. It wasn't something we've expected to happen, nor something we would like to see happening again, and will diligently work on preventing similar situations in the future.

Best regards,

Mario

Mr.O Casino

Thank you for your detailed reply, Mr. O Casino.

Could you please let us know if the status of the transaction has changed after your response? Is it still pending?

They never paid me they sent it to an address I could not find . They SUCK!!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello everyone.

Hope you're having a terrific day.

Please note that the Winning funds were again sent to the LTC address the player has requested the Withdrawal action to.

The transaction has officially been confirmed and showed up Blockchair site as successful.

Cryptoaddress: ltc1qeqwyartnm24hx3amsc8hhsvhl7tduqetn*****.

If you still haven't received the funds, you might need to contact your Wallet's Support to check for more details and further instructions.

Let us know if we can be of any help in the future.

Wishing you all a successful rest of the week and a great Weekend ahead.

Kind regards,

Mario

MrO Casino

Thank you for the updates, Mr. O Caino.

Dear bbyjames863, please let us know if you have already received the payment.

Dear bbyjames863,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.