HomeComplaintsMozzartBet Casino RS - Player expressed distrust in fairness of the casino.

MozzartBet Casino RS - Player expressed distrust in fairness of the casino.

Amount: ??

MozzartBet Casino RS
Safety Index:High
Submitted: 18 Dec 2019 | Case closed : 17 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

Marko, a player from Serbia, is complaining that his winnings in the casino weren’t as big as he would have expected from a fair casino.

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4 years ago
Translation

This casino is criminal, so games eject different erots every now and then, after ejected eros, as a rule, casinos do not return even 1%, but just steal money in a shameful way, from personal experience 50x I experienced it, every time the same! so 20 different eroes I personally experienced, the money disappeared from the account, the rate of return is not even 10%, so pay the money and in the most shameful way, lose everything when you complain about the wait for a month, or possibly forget about the problem, until neatly it still happens to him! A gain of 37.5din on role 8 or 72 on role 10? You can bet 100k you won't even get 5! Bypass all in a wide arc, mistakes, bugs, a 2% chance of a potential gain. It should be forbidden to exist!

Automatic translation:
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4 years ago

Hello Marko.

 

We are sorry to hear about your negative experience with Red Dog Casino and we absolutely appreciate that you shared your experience with the Casino Guru team. Red Dog Casino is a licensed casino (Serbia) with official game providers. Payout ratio (RTP) cannot be changed by the casino, with the exception of cases where the casino operates fake games. Could you specify the games you played? We can do a test of our own. Do you have any relevant evidence which convinced you that the casino has altered the games?

 

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4 years ago

Dear Marko.

 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

 

The player can reopen this complaint anytime.

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