The player from India had been unable to withdraw his winnings due to a technical error that had prevented him from updating his mobile number on the online casino site. Despite having submitted the required KYC documents, the issue had remained unresolved. After he contacted the complaints team and provided all necessary details, his issue was successfully resolved and he was able to receive his withdrawal. The complaints team then marked the complaint as 'resolved' in their system.
MostBet Casino - Player unable to update personal information for withdrawal.
Amount: 7,000 INR
MostBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
My Gaming Id :- 173984809
I done registration by one click option on mostbet side and I made a deposit of my account. But now wanted to withdraw my amount but I'm not able to set my mobile number on mostbet side and its showing unknown error. Without mobile number I can't withdraw my amount.
I reach to chat helpline and they asked me to submit kyc documents and I submitted it.
But my mobile number isn't updated yet on mostbet side.
Please help me out from here.
Public
Public
6 months ago
Hello shoebrazaon,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MostBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
6 months ago
Dear shoebrazaon,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
