MostBet Casino - Player struggling to close an account.

Hello, I am having a problem with my Mostbet account. I need to delete my Mostbet account and they are asking for a verification code that is supposed to arrive via email, but the code hasn't arrived. I would like to close my Mostbet account, what should I do?

Dear leo9654,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• What is the reason you wish to close your Mostbet account? Have you informed the casino about the reason why you wish to close it?
• When have you requested to close your account?
• Have you checked the spam folder of your email inbox?
• What response have you received from the casino regarding the issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The reason is that I would like to close the mostbet casino and that I don't use it much, yes I informed the casino of this closure, yesterday I requested the closure but they tell me that I will receive the code via email and that I have to give it to them but they tell me that the code they sent me via email that I signed up but nothing arrives, no code then they told me as an alternative I have to send them a photo of my passport or identity card stapled with a photo of my selfie I still don't trust them they change my email or password and use my details on the casino and more documents you help me to close it mostbet casino

Is stopping to use the casino account a valid option for you?

Have you unsubscribed from the casino marketing communication?

Dear leo9654,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.