MostBet Casino - Player’s deposit has never been credited to their casino account.

I deposited R $ 330 in an account by bank transfer, then the money disappeared and I didn't have access to it and I made no bet. How will they solve my problem ??? I want my money back .

Dear Lenilda,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with payment receipts to petronela.k@casino.guru.

Lastly, could you please advise the exact URL of the casino website?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I want answers, I lost 330 reais to whom ?? To your site.

That's right, disappeared without purchasing No bets, I just want my money refunded to my account, this site just gave me a headache. I hope there is a solution for just that.

What you guys need to know to judge my case, listen to one. embezzlement of money through the mostbet site, through the casino I made the deposit. I need my money in a difficult time that we are living. and I'm not asking for anything here that wasn't mine, I want the chargeback in my account and that's it.

Dear Lenilda,

Could you please forward your game history so we have supporting evidence that the funds haven't been played before we'll contact the casino? Thank you very much in advance.

We are a family owned and operated business. We are a family owned and operated business. see just me not understanding what you guys are wanting, the only thing I can say is the seconds, I entered the casino website by a link from an adm, he said it was to make the first deposit of gambling by any means of payment, when I I logged in to my account with his link and was directed to make the first deposit. You can see there in this photo, I simply told him what the next step was, as it was something new, he needs information, however he said it is necessary to carry out a second deposit and start playing only that I finally had more money for it, not least because the 330 reais I had deposited did not know where I was going, I had understood that that first deposit would be a balance available to play with me as many times as you want, then it started to trigger the problem of not having access to this account that I made the deposit through the link, because I don't know where my money is deposited, if possible I have another mostebet account and not have access to it or simply the account that relizei the deposit has not fallen and that money goes to the wrong hands through the site of you, I am sure that you do not need that money, good! But I need, I put this money in the belief that there would be a return, but apparently it just gave me a headache, Mr. Guru. I just need what I put there, nothing but that. This is my account for deposit Agencia 0194 operation 013 account 00058912-6. I ñ not asking for a million here not only my 330 reais that were taken from me, without me knowing where this dirty game is. If you don't know what you need, don't want to know.

Thank you very much, Lenilda, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

my God it takes my case ?????????????

Hello Lenilda!

From now on, I will be taking care of your complaint. I would like to invite Mostbet Casino's representatives to join this discussion in order to find a solution for the issue.

How long it will last?

???

We would like to ask Mostbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of MostBet Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear MostBet Casino representatives, since you have requested reopening of this complaint, I will now set a timer for 7 days for you, so you can inform us about any news regarding the solving process.

Hello, dear all!

Martin, thank you for your cooperation!

Lenilda, I apologize for the delay in depositing your funds into your account! I see the money’s in your account and you can play! Please, confirm this.

Have a nice day!

Sincerely yours, Mostbet.

Where can I see my money which account was deposited?

Hello, Dear Lenilda!

I see the deposit in your account with gaming ID 25149859.

If you don't have your account password saved, you can change it.

How to do it:

1. Click on the "Log in" button in the upper right corner of the site;

2. Click on the phrase "Forgot your password?";

3. Enter the phone number or email you provided when you registered;

4. Enter the verification code. It will come in an SMS, email or by phone call. Do not answer the incoming call and just enter the last 4 digits of the unknown number in the code field;

5. Create a new password;

6. Press "Save".

After that you will be able to log in to the account with the new password.

Best regards, Mostbet.

Dear Lenilda!

Were you able to access your account? Could you please confirm that the funds have appeared on your account?

We are looking forward for your reply.

Dear Lenilda,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.