HomeComplaintsMostBet Casino - Player's account has been closed.

MostBet Casino - Player's account has been closed.

Amount: 50,000 INR

MostBet Casino
Safety Index:Very high
Submitted: 16 Aug 2024 | Case closed : 12 Sep 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 month ago

The player from India reported that their gaming ID had been frozen by Mostbet without any reason provided. The Complaints Team had extended the response time to allow for further communication, but the player did not respond to inquiries regarding the account ownership. As a result, the complaint was unable to be investigated further and was rejected.

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2 months ago

my gaming id was freezed my mostbet without any reason

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2 months ago

Dear mohitt0583,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I noticed that you had another complaint in the past about the same casino and I noticed, that the email you entered as a player casino email is different this time. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Do I understand correctly that you created another casino account?
  • If you did, did the casino allow you to do so?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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2 months ago

Dear mohitt0583,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 months ago

i did not having 2 gaming id....the id that was freeze thats my friend gaming id....and i having the casino guru id that's why my friend is asking the problem of freeze gaming id.

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2 months ago

I apologize, but I am not sure I understand. Did you submit this complaint instead of your friend?

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2 months ago

Dear mohitt0583,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 month ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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