Dear mohitt0583,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I noticed that you had another complaint in the past about the same casino and I noticed, that the email you entered as a player casino email is different this time. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you created another casino account?
- If you did, did the casino allow you to do so?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Dear mohitt0583,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I noticed that you had another complaint in the past about the same casino and I noticed, that the email you entered as a player casino email is different this time. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Do I understand correctly that you created another casino account?
- If you did, did the casino allow you to do so?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina