MostBet Casino - Player's account has been blocked.

When I create my account . I deposit money 1000 INR and I loss then noo problem in my account. But again I deposit 3516 mostbet casino locked my account for security region. And I submitted documents and mostbet told me my account is blocked for security region don't worry wait 2 months. And I waited 2 months but again can't able to login.

I requested you casino guru plzz told mostbet casino to unlocked my account.

Email : l***0@gmail.com

Dear Prabha1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your second deposit has stayed untouched in your account?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

My 3516 INR deposit is received in my account after that my account is blocked. I requested you plzz told Mostbet casino to unlocked my account or refund my money

Thank you very much for your reply, Prabha1234. I hope I understand correctly that you didn't play with your deposit at all. Could you please advise if you activated any bonus on top of your deposit?

Noo I don't activated any bonus . I only deposit and play then my account locked for security region after that I uploaded my documents then I mostbet teams told me wait 2 months. But my account is blocked permanently. Plzz unlock my account.

Email : l***@gmail.com

Thank you very much Prabha1234 for your cooperation so far. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Prabha1234,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Mostbet Casino to join the conversation.

Dear Mostbet Casino,

Can you please provide some information regarding the status of the player's account? For what reason is it blocked?

Kind regards,

Adam

We would like to ask Mostbet casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Dear Prabha1234,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be done without cooperation from its side.

I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (adam.m@casino.guru). I wish I could be of more help.

Best regards,

Adam

Hello all,

This complaint has been reopened at the request of the casino.

Dear Prabha1234,

The casino states that you have failed the verification process due to the use of third-party documents, can you please provide an update on the situation?

Kind regards,

Adam

Dear Prabha1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Prabha1234,

As we have had no response from you regarding the failed verification, the complaint will now be rejected as previously mentioned.

Kind regards,

Adam