The player from Poland faced repeated account freezes after completing a two-month KYC procedure. Despite making two withdrawal attempts, the account was frozen again, prompting another verification process. The complaint was resolved successfully after the player confirmed that his account was unfrozen and the withdrawal was approved and received. We marked the complaint as resolved.
MostBet Casino - Player faces repeated account freezes.
Amount: €345
MostBet Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Account unfrozen after about 2 months of KYC procedure and the same day frozen again. I have made 2 tries of money withdraw from my account to my wallet, from where the deposit came. And that's it. Its blocked again. Unblocked and blocked again the same day. Another 2 months of verification They say? I just passed that shit! 2 months of waiting! Is Mostbet a scam site or what?
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5 months ago
Dear joollyrooger83,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Do I understand correctly that your documents were verified?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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5 months ago
Did some slots and sport bettings.
Yes, my documents were fully verified. Passed all steps from id's, place of living to Skype verification.
Played with no active bonuses.
Just want to withdraw money having bad customer experience with account freezing for almost 2 months. That's it. Cant believe They freezing it again the same day. Unbelivable.
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5 months ago
I dont know what just happened. I checked my account today and its unfrozen again with no mail notification. Attempting to push withdrawal now. Will inform You what will happen next.
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5 months ago
Thank you for the update, joollyrooger83. Hopefully, you will receive your winnings soon. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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5 months ago
I can confirm. Withdrawal approved and its already on my wallet. Thank You for Your time and help. We can close the complaint.
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5 months ago
Dear joollyrooger83,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
