MostBet Casino - Player can't block his casino account.

I SIMPLY CANNOT BLOCK THE ACCOUNT ON THIS SITE,

Ever since I have repeatedly asked the provider EVOLUTION to visit their premises in order to verify the authenticity of the game they advertise. A conclusion, I have already reached through an Austrian colleague who worked there, that it is not completely random. They blend in some pre-recorded images to safeguard their odds. Consequently, I've been closing\blocking all online games I've been exposed to, as it is nothing but a scam, potentially the biggest scam of all industries, possibly bigger than the diesel-gate.

Blocking is not possible on this site because it's impossible to find the right people, they don't respond to emails, and they lack a help desk. It's turning into a real problem.

I need help from Casino Guru to resolve it.

Thank you.

That being said, whoever still wants to believe it, let them continue.

Thank you.

Rui

Dear ruiingles,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. I have checked the casino website and this is what I found in the Responsible Gaming section:

11. If you want to stop using the services of the Betting Company and close your Personal Account, contact the Betting Company Support Team with a request to restrict your access to the Personal Account for a certain period of time or permanently. If the duration of the requested restriction is not specified, the Betting Company will set the duration of restriction of access to your Personal Account.

Could you please specify when was the last time you contacted customer support with the request to close your account? Are you having trouble accessing live chat? Have you sent your request to the correct email address support-en@mostbet.com?

Could you please confirm that you successfully passed the KYC verification?

How long have you been playing at MostBet?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning,

I sent emails to all the contacts I found, even in Portugal, from an address in Lisbon, and from a camel who has a linkdn account, and who claims to be director of this casino,

The answer I got was, none or that the gmail service cannot deliver the mail.

As for the rest, I have no satisfaction to give, since the consumer's will, I, is for the non-continuity of the service-

Thanks.

AFTER THREATENING THEM WITH DEATH, I GOT THE ACCOUNT BLOCKED

HOWEVER, YOU AND THE ONLINE CASINO PASPALS CAN ALL GO TO THE BIG BITCH THAT GAVE YOU

HIIIIIIIII HAAAAAAAAAAAAAAAAAAA

Dear ruiingles,

please refrain from using any form of threatening or disrespectful language. It's important to understand that offensive behavior is not only inappropriate but also goes against the basic principles of respect and proper communication.

On the other hand, I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru