The player from Austria encounters a problem with Moolah casino, where a second deposit made via crypto does not arrive. He is unable to contact the support team despite multiple attempts through email and live chat, leading to frustration and a lack of confidence in the casino.
Moolah Casino - Player's deposit is delayed and support is unreachable.
Amount: €38
Moolah Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.2
Moolah Casino has a Safety Index of 7.2, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 8h 50m 22s
Case summary
15 hours ago
Public
Public
1 month ago
Translation
I registered with Moolah and made my first deposit, which was credited immediately. About 40 minutes later, I made a second deposit using the same method and the same crypto account, but this deposit never arrived.
The main issue now is that the support team is unreachable. I've tried contacting them through email and live chat. The live chat initially said "3 hours until we return." I waited the whole 3 hours, only for it to then say "within 3 hours." As a player, it's frustrating to wait so long and then see no change.
Up to now, I still haven't been able to reach anyone. It feels as though this casino is run by just one person. This doesn't inspire much confidence.
- In a crypto casino, deposits should never fail to be credited. Other casinos handle this without issues.
- If such a problem occurs, the casino must at least be reachable. Instead, it seems like a ghost casino where no one can be contacted.
- I want my deposit credited to my account.
- I registered with the casino through Casino Guru, trusting that everything would run smoothly. With a rating of 7.6, that's a reasonable expectation, but at the very least, the casino should be reachable.
Automatic translation:
Public
Public
1 month ago
Dear manuelreiner14,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Veronika
Public
Public
15 hours ago
Dear manuelreiner14,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
manuelreiner14 has 6d 8h 50m 22s to reply
