MilkyWay Casino - Player’s Casino Account Not Recognized.

Agent saying he can't find my account he made me almost 2 years ago haven't played in a while I won 52 dollars and have shown all the proof to agent he refuses to answer me back says account doesn't exist he had an old one I don't use I need help getting my $52 please

Hello janaditirro65,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MilkyWay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? When was the last time you logged in or played in the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I log into it everyday my account has been verified since July or August of 2022 I spoke to him yesterday I've never had a cashout issue with this account and now all of a sudden my agent says account not found but I can still log in and play with the same user ID I think he may have deleted my wrong account I had issues with my first one so he created another one for me I've faithfully played for almost 2 years now and I'm trying to cashout my $52 I have on the game my agent has always cashed me out this is the first time I've had an issue with this

So is there an update I really need that money and I can't get anyone to help me

Hello janaditirro65,

Could you please forward all the communication between you and the casino regarding this case to nikolas.b@casino.guru?

Sorry I just seen this yes I will

Hello janaditirro65,

Are you entirely sure that the person you have talked to is a casino representative? Why did he create you an account and it was not created by you? Under who's details was that account created?

Please keep in mind that you should always create account in any casino by your own or there is a high risk that you may fall into being scammed by someone.

I'm positive it's an agent I can send more extensive proof the first milkyway account he made me was having network issues on their end it was taking forever to load and I was having alot of issues wich was janaw46 then he created Janaw45 wich is the one I play on I've never had a cashout issue even still to this day I use the same agent for other platforms but all of a sudden I'm being told my account is not found under janaw45 wich makes me believe he deleted the wrong account because we can only have 1 per casino I've been playing for 2 years with my own info and all of a sudden I win 50 and then my account no longer exist its weird

I emailed you with conversation between me and my agent

Hello janaditirro65,

I regret to inform you that you have most likely fallen victim to a fraudulent scheme.

In reputable and licensed casinos, players must register their accounts without third-party assistance. It is imperative to emphasize that you should never share your personal information or send money to anyone claiming to deposit on your behalf in a casino.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

You likely fell victim to a scam. We advise you to contact info@gaming-curacao.com (licensing authorities of the casino) further investigation and potential resolution.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter any issues with any other casino.

Is there anything else we could assist you with?

Dear janaditirro65,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

What am I supposed to be doing now?

Hello janaditirro65,

As advised above, you can try to contact the licensing authorities on the given link and wait for their investigation to be finished.

We will be now forced to close the complaint based on the above stated facts.

Best regards,

Nick