MiCasino - Player's withdrawal of winnings was denied.

Do not gamble at this casino, it's a scam. I won 4 million Chilean pesos without using any bonuses, but then they didn't allow me to withdraw the winnings because, apparently, I had to play my initial money on slot machines. What a rip-off. I lost all my money. The service is terrible too. Even when you ask them a question, they say they're eating dinner. It's shameful! Never risk your money here or you'll lose it all. I intend to sue them in Chile for fraud.

Dear alebirman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here):

15- The minimum reinvestment requirements prior to a withdrawal are x1 (one). If the total bet (the amount of bets placed) is less than the deposit amount, we reserve the right to cancel all winnings and charge a commission of 10% (ten percent) (never less than USD 0.50 (fifty cents). ) of the amount of the last deposit as transaction fees, and 15% (fifteen percent) of commission if the balance of your account has been loaded through a card or bank transfer). The X1 reinvestment requirement will be conditioned to:

15.1 Sports bets made with odds greater than 1.50 or -200.

15.2 Maximum amount of bet allowed per currency is: USD 50 – 40,000.00CLP- 880 MXN- 180 PEN- 250 BRL- 390 GTQ- 1,250 Bs.S- 345 BOB.

15.3 Special bets on handicap, over / under, both teams to score, total goals, cashout, live bets or other types of complex bets; will not qualify to meet the rollover requirement.

15.4 Bets on virtual events will not count towards the rollover requirement.

15.5 Live Casino plays will not count towards the rollover requirement.

15.6 Bets placed on special games such as Black Jack, Baccarat, Poker and Roulette will not count towards the calculation of the rollover requirement.

It is not unusual for a casino to have this rule. Some casinos require deposit wagering of 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry and is usually set by the Licensing Authority. All serious and licensed casinos have to comply and follow these policies.

Do I understand correctly that you have played and lost your winnings?

Thank you in advance for your reply.

Best regards,

Petronela

Indeed, Petronela, but I have been playing in that casino for months, and I never had problems playing online casino and withdrawing my money, just yesterday they forced me to play slot, (a situation that had never happened) losing all my money. Why was it possible before and not now? Now, on the other hand, the lack of seriousness of the casino, which I ask to speak with my VIP executive, since I am at the top of the category, and they tell me that it is EATING. A disgraceful casino, it's a real scam. I lost all my money. I am attaching a screenshot where they say that my executive is eating, hahahaha, a shame.

Can you kindly let us know which games you won your initial winnings on? However, please be aware that if you have already played and lost all your funds, we won't be able to provide assistance in that case.

I am not looking for a refund of my money, I just want to explain the scam of this casino, I only played live online casino, roulette and black jack, and the casino always gave me the winnings, but when I had a high profit, that is to say 4 million pesos They forced me to play slot, where I lost my money, I do not recommend this casino at all, very unserious, and clearly run by gangsters, in my country I will sue them in court, I hope they rate it negatively on their page, that's it which is a disreputable casino.

I'm truly sorry but in the terms and conditions is clearly written that live games (Black Jack and Roulette) do not count towards wagering requirements.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.