Players from United States NOT ACCEPTED
Casino Metropol 0.9 out of 5

Casino Metropol Review

Casino Metropol
0.9 out of 5
Visit Casino Players from United States Not Accepted

Metropol casino review

Casino Metropol is established casino featuring many games from multiple software providers. However the rating of the casino is seriously harmed by appalling reputation due to numerous withdrawal verification problems and lack of live chat customer support.

Very Bad
Casino Reputation
This Casino belongs among the worst
  • International and established casino
  • Bad reputation
6 Years
on market
8,000 Est. Monthly
visits
Very Bad Casino Reputation

Complaints on Casino Metropol (2)

We have found as many as 2 following possibly relevant complaints about Casino Metropol. That is really poor record for online casino with 8,000 estimated visitors per month which is operating 6 years on the market.

Our Opinion on
Casino Behavior
Disputed
amount
Casino
Responded
Read
more
Bonus conditions breach, deposits were paid back. From 2015
TL 4,500 Bonus money
Read more: sikayetvar.com
Problematic player verification, all funds confiscated. From 2015
$7,000 Real money
Read more: askgamblers.com
Pros:
  • International and established casino
  • Instant play without software installation
  • Many software providers
  • Mobile casino
Cons:
  • Bad reputation
  • Verification before first withdrawal takes a long time
  • No live chat customer support

Metropol online casino review

The casino is operated by Realm Entertainment Ltd, and licensed and regulated by the Malta Gaming Authority (MGA). Casino Metropol was originally founded as Cherry Casino in Sweden, and was operated by Betsson casino group. In 2010 Realm Entertainment signed a business to business deal with Betsson Group to oversee the entire gambling operation for their Turkish players. The name of the casino changed to Casino Metropol in 2011.

Casino Metropol has a website design that is elegant, as well as easy to navigate. The homepage gives players a quick overview of the entire casino and also enables them to register an account almost instantly. The casino website was clearly designed with a global audience in mind, and is available in six different languages. The Casino Metropol mobile version is also available for players who prefer to play online casino games on their mobile devices. Even the live dealer casino is available with both English and Turkish speaking dealers, and you can communicate with them via chat.

The casino accepts international players with the exception of those from the USA, UK, Italy, Spain, France, Belgium, Sweden, Malaysia or Hong Kong. There are also further country restrictions. For example, players from selected countries including Russia and Ireland are not allowed to play Universal Monster Slot Games.

Metropol casino reputation

Casino Metropol has operated under this name since 2011 in Turkey, and if we compare it to other online casinos during same time period, it looks like Casino Metropol has fewer complaints than its competitors in the market. However, there are also some serious complaints, and in some cases the casino suspended the accounts of some players, citing security issues as their reason.

For example, a user on Sikayetvar.com claimed that his account was suspended because of flagged security issues. His 3900TL deposit was credited back to him but his winnings (4500TL) were voided. On top of that, other players on Askgamblers.com and Casinomeister.com have claimed that Casino Metropol confiscated their balances, and and suspended their accounts because of failed verification during the withdrawal process. All these complaints remain unsolved and there are no replies or comments on behalf of the casino.

Casino Metropol relies on a slightly outdated support system, which doesn’t provide players with live chat support. Instead, the only way for players to contact the casino is via email, and that also limits players when solving their problems with the casino.

As for problematic terms, there is the 5 EUR maintenance fee for inactive accounts (not accessed for 12 months), which is now pretty common in many online casinos. So, make sure to withdraw your funds and close your account once you’ve decided you don’t want to play at this casino anymore.

Metropol casino withdrawal times

Casino Metropol is accepting payments in both EUR and TL. Make sure to choose your preferred currency when opening your casino account as it cannot be changed later. The withdrawal times when cashing out via credit/debit cards or bank transfers are usually between 2-5 days. The withdrawal limit is 50,000 EUR per day, well above average when we compared to other Turkish or even international casinos.

Payment methods include Neteller, Skrill and Eco. The number of available payment methods is lower than the competition. Also remember that there is a higher wagering requirement for the welcome first deposit bonus when depositing by Neteller (details below). The withdrawal limit for Neteller is min. 10 max. 2000 for Euro, and min. 15 to max. 3000 for Turkish Lira. As for other payment methods, you can request minimum 10 Euro withdrawal back to your Skrill account after having made at least one successful Skrill deposit to your Casino Metropol account. It takes less than 24 hours to process and is free of charge.

Metropol casino no deposit bonus code

Casino Metropol does not offer any no deposit bonuses for new players. However, those who make their first deposit can get 100% up to 500TL as a first deposit bonus. The wagering conditions are one of the lowest available online. Even though players have to roll over both their deposit and bonus, the wagering requirement is just 10x. However, the wagering requirements for players that make a deposit by Neteller are 40x the bonus and deposit. Bets on most table games and video poker games do not count towards the wagering requirement. The welcome bonus is not valid for players from China, Brazil, Slovenia, Hungary and Israel.

Metropol casino games

Casino Metropol is an online casino powered by a wide variety of software providers, including Microgaming, NetEnt, NextGen Gaming, Play'n Go, Evolution Gaming, and Thunderkick. The casino is home to a range of games like video slots, table games, video poker and live dealer games. Players can play casino games with no download required, as well as mobile casino games on their smartphone or tablet devices.

Live Games
Slots
Roulette
Video poker
Bingo
Blackjack
Baccarat
Craps
Scratch cards

Game providers

Metropol bonus

Bonus
Available for
United States
Potential
Profitability
BONUS: 100% up to TL 500 1st Deposit
  • Wagering requirements: 10x bonus + deposit
  • Allowed games: Slots (100%)
Promotional Code NOT REQUIRED Sign up & Claim Bonus

Payment methods

Owner Realm Entertainment Ltd
Established 2011
Withdrawal limit €1,500,000  per month
Safe Amount to Win $5,000
Licensing Authority
Malta
Perfect
Players from United States
English website
English live chat
Mobile Devices Support