Casino Metropol is established casino featuring many games from multiple software providers. However the rating of the casino is seriously harmed by appalling reputation due to numerous withdrawal verification problems and lack of live chat customer support.
The casino is operated by Realm Entertainment Ltd, and licensed and regulated by the Malta Gaming Authority (MGA). Casino Metropol was originally founded as Cherry Casino in Sweden, and was operated by Betsson casino group. In 2010 Realm Entertainment signed a business to business deal with Betsson Group to oversee the entire gambling operation for their Turkish players. The name of the casino changed to Casino Metropol in 2011.
Casino Metropol has a website design that is elegant, as well as easy to navigate. The homepage gives players a quick overview of the entire casino and also enables them to register an account almost instantly. The casino website was clearly designed with a global audience in mind, and is available in six different languages. The Casino Metropol mobile version is also available for players who prefer to play online casino games on their mobile devices. Even the live dealer casino is available with both English and Turkish speaking dealers, and you can communicate with them via chat.
The casino accepts international players with the exception of those from the USA, UK, Italy, Spain, France, Belgium, Sweden, Malaysia or Hong Kong. There are also further country restrictions. For example, players from selected countries including Russia and Ireland are not allowed to play Universal Monster Slot Games.
Casino Metropol has operated under this name since 2011 in Turkey, and if we compare it to other online casinos during same time period, it looks like Casino Metropol has fewer complaints than its competitors in the market. However, there are also some serious complaints, and in some cases the casino suspended the accounts of some players, citing security issues as their reason.
For example, a user on Sikayetvar.com claimed that his account was suspended because of flagged security issues. His 3900TL deposit was credited back to him but his winnings (4500TL) were voided. On top of that, other players on Askgamblers.com and Casinomeister.com have claimed that Casino Metropol confiscated their balances, and and suspended their accounts because of failed verification during the withdrawal process. All these complaints remain unsolved and there are no replies or comments on behalf of the casino.
Casino Metropol relies on a slightly outdated support system, which doesn’t provide players with live chat support. Instead, the only way for players to contact the casino is via email, and that also limits players when solving their problems with the casino.
As for problematic terms, there is the 5 EUR maintenance fee for inactive accounts (not accessed for 12 months), which is now pretty common in many online casinos. So, make sure to withdraw your funds and close your account once you’ve decided you don’t want to play at this casino anymore.
Casino Metropol is accepting payments in both EUR and TL. Make sure to choose your preferred currency when opening your casino account as it cannot be changed later. The withdrawal times when cashing out via credit/debit cards or bank transfers are usually between 2-5 days. The withdrawal limit is 50,000 EUR per day, well above average when we compared to other Turkish or even international casinos.
Payment methods include Neteller, Skrill and Eco. The number of available payment methods is lower than the competition. Also remember that there is a higher wagering requirement for the welcome first deposit bonus when depositing by Neteller (details below). The withdrawal limit for Neteller is min. 10 max. 2000 for Euro, and min. 15 to max. 3000 for Turkish Lira. As for other payment methods, you can request minimum 10 Euro withdrawal back to your Skrill account after having made at least one successful Skrill deposit to your Casino Metropol account. It takes less than 24 hours to process and is free of charge.
Casino Metropol does not offer any no deposit bonuses for new players. However, those who make their first deposit can get 100% up to 500TL as a first deposit bonus. The wagering conditions are one of the lowest available online. Even though players have to roll over both their deposit and bonus, the wagering requirement is just 10x. However, the wagering requirements for players that make a deposit by Neteller are 40x the bonus and deposit. Bets on most table games and video poker games do not count towards the wagering requirement. The welcome bonus is not valid for players from China, Brazil, Slovenia, Hungary and Israel.
Casino Metropol is an online casino powered by a wide variety of software providers, including Microgaming, NetEnt, NextGen Gaming, Play'n Go, Evolution Gaming, and Thunderkick. The casino is home to a range of games like video slots, table games, video poker and live dealer games. Players can play casino games with no download required, as well as mobile casino games on their smartphone or tablet devices.