The player from India had created an account at MelBet, made several deposits and withdrawals successfully, but when attempting to withdraw 49,099.45 INR, he was asked for verification. Despite sending his documents more than 50 times, he was asked to send a higher-quality photo. Later, the player received a message from the casino allowing him to withdraw all remaining funds. The issue was resolved, and the player's money was recovered.
MelBet Casino - Player’s withdrawal is delayed due to verification.
Amount: 47,000 INR
MelBet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
hello sir ,
recently i created account in melbet and deposit 505 and withdraw 510 inr then i deposited 2431.25 and withdraw 2760 than i add 20528.5 and win 49099.45 when i try withdraw it seems your account need verification i sand my document more tan 50 time he said me sand high quality photo please solve my issue
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1 month ago
Dear renudevi4u87,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
- Have you been informed what specifically seems to be a problem in verifying your account?
- Could you please advise how many days ago you’ve requested a withdrawal and started the account verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 month ago
after your intervention i received a message {The bookmaker reserves the right to refuse to accept a bet from any individual without giving a reason.
You can withdraw your funds. Please create withdrawal request for all remaining funds on your gaming account. } finely my money is recovered you can mark as solved ,but i told you that this cassino do not deserve 7.7/10 rating
thanks
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1 month ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, renudevi4u87, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
