MelBet Casino - Player’s deposit seems to be lost.

I have done two transaction 10000 each and confirmed to bank whether money transferred or not so bank manager asked me with transaction number that sir your payment is safely transferred to beneficiary account now no one is replying to emails or chat only pre written messages about don't worry u will get your money is what i receive I have all transferred screenshot if necessary

Dear kuldeepkhatri0072,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that might take up to one month. In these cases, the casino has its hands tied.

Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted. If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to tomas@casino.guru.

Best regards,

Tomas

No it's been more thn a year and done many transaction

Screenshot send on ur email sir

They never reply anywhere which makes thing more frustrating

Thanks for providing me the screenshots, kuldeepkhatri0072.

I fully understand your frustration. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 25 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Hey I received my both pending deposit thankuu so much please u cn close my request

Dear kuldeepkhatri0072,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru