The player from Germany requested a withdrawal and it's been pending since. The player informed us, he received his winnings.
MegaRush Casino - Player’s withdrawal has been delayed.
Amount: €2,500
MegaRush Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Hello, I have been waiting for my withdrawal of € 2500 to be processed since the first week.
It's still floating ever since.
The support says it still takes, but I am completely verified.
I think they don't want to hold off me.
Can someone help me?
Greetings Nils
Automatic translation:
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3 years ago
Dear JackTheBean,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Have you ever made a successful withdrawal before?
What is the status of your withdrawal, please – is it pending or processed?
Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Translation
Hello, I had already received 3 withdrawals successfully and quickly.
The current one, however, has been pending since February 18, 2021 and has not been processed.
Greetings Nils
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3 years ago
Translation
Payout has now been processed and transferred. Contact me again when it is really in the account
Automatic translation:
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3 years ago
JackTheBean, thank you for the update. Hopefully, you will receive your winnings soon. Please, keep us informed, so we can continue resolving this complaint accordingly.
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