MegaRush Casino - Player’s refund has been delayed.

Hi there,

MegaRush is taking very long to solve my case! They don’t appreciate players once they can’t profit from them anymore.

I’m already waiting for around 4 weeks for my case to be solved. Nothing happens. They stop responding, and don’t update the players on the case, and when you contact them you always get the same response. ‘Please stay patient, the relevant team is looking into it.’

This is not normal, and I would like for my case being solved as it involves a refund of €9.999,78 which I’m still waiting for.

Kindest regards,

kqpublic

Dear kqpublic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please specify the details of your refund? Have you played any of your deposited funds, or they are still untouched inside your account? How much is the actual balance of your account now? Lastly, could you please confirm that your account has been successfully verified in the past?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi there,

I don’t have a balance now as my account is closed. The amount I described are my total net deposits (deposits - withdrawals) with MegaRush, and I should be entitled for a refund, yet they’re currently not solving this case. I’ve been waiting for a definite answer for almost a month now, so I would like you to make MegaRush solve this issue for good.

Could you please specify the details of your refund?

Dear kqpublic,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.