The player from Germany is dissatisfied with the casino’s RTP (Return to Player). We’ve rejected this complaint in our system due to a lack of evidence.
MegaRush Casino - Player complains that he didn’t win anything.
Amount: €200
MegaRush Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello,
I've been playing in this casino for several months and I'm still in the plus in terms of deposits and withdrawals.
A massive RTP regulation has been observed for about 2 weeks.
I play a maximum of 25 cents per spin on small stakes.
In many games stakes and sessions there are only RTPs below 30% and no free spins that even come close to the RTP of the game manufacturer.
I assume that wins will be pressed here because my account is currently in the plus as described above. I haven't replied to my email for 1 week. I see and notice that something is deducted here with my player ID and I have no chance of any profit, let alone an RTP, no matter how many games I play and what bets I make.
This scenario happened one by one. About 2 weeks ago I achieved a profit of 230 euros with a provider that I have been avoiding since then because there, too, subsequent losses are forced on the basis of the profits. "Safe source" so systematically bring back the player's profits.
I request that my data be checked and processed by the providers and the casino in writing to be sent to me with clear evidence that my data will not be influenced in any way. This MUST be clearly visible in the compiled data.
Many Thanks
Ps licenses are no proof that anything is legal and fair.
From a reliable source, these rtps checks and monitoring are by no means strictly and harshly carried out.
greetings
Silvio B ***
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Dear Silvio,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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3 years ago
Translation
Hello,
Thanks for the incompetence and for not helping the players but the casino.
They also seem to have no idea about the system.
Neither can you say what an exam looks like, how and how often these exams are carried out.
And RTPs have nothing to do with the fact that you have no chance for weeks in daily play. Your statements do not testify to seriousness or that you can trust let alone believe them.
IF YOU ARE ACTING AS AN ARBITRATION BODY, YOU SHOULD ALSO DO EVERYTHING POSSIBLE FOR PLAYERS INSTEAD OF ONLY DEALING WITH RIDICIOUS PAYOUT PROBLEMS OR VERIFICATION PROBLEMS.
In my opinion, they are no better than the ones that casinos run. Happiness for you and the casinos is that you will not be prosecuted and punished.
Many Thanks
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3 years ago
Thank you very much for your reply. Believe me we have helped many players with serious problems and if you don’t like my reply, I honestly don’t know how else we could help? If you request a report from the casino and it’s not given to you, please try to contact the game provider.
We are a complex independent database of online casinos. We try to protect all the players from the bad casinos and recommend those good ones, but ultimately, it’s always a player’s decision where their new account will be opened, and funds deposited.
Let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint at this time. I really wish I were of more help. Thank you.
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3 years ago
Translation
Hello,
The provider or providers have absolutely not responded at all for several months.
The providers don't give a damn anyway and I know that you won't get any help or GDPR documents from them anyway. If anyone has ever replied, PDF tables have come about which are ridiculous and have absolutely nothing to do with what you are asking.
And for the RTP, yes, there is certainly one who comes at some point.
But it has been proven nine times for everyone who plays that this RTP also has to communicate with player ID.
I could provide a number of examples.
What I can also say is that YOU cannot provide evidence, correct evidence that invalidates my testimony.
Anyone without a mind can buy a license for 2000 euros and what the casino checks look like is only described with lies.
Show me public documents with the logo of the individual companies and that the RTP and wins and losses have nothing to do with player IDs or winning players. Proof is not some nonsense written down ... evidence documents programs ..
Everything else and the fact that YOU will not and cannot say anything about it proves that you are just as incompetent and absolutely not transparent as everyone else.
best regards
Copy of the correspondence from this page to me by email
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3 years ago
If you request any documents from the casino or from the game providers and they don’t provide them to you, doesn’t necessarily mean that you are right with all your accusations. If you have proof that something illegal is going on, please it to petronela.k@casino.guru. By accusing Casino.Guru of incompetency you won’t solve anything.
