Megapari Casino - Player’s deposit has not reached the account.

Hello. It turns out that I have made two deposits of 2000 Euros each at Megapari, as per below. The first deposit reached the game account correctly, but the second deposit hasn't arrived in the game account yet. Please assist me.

Dear Javiercadiz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Hello. The money, as you can see, the 2000 euros have been taken from my account. I'm not going to deposit until the money is returned to me. There is the proof of discounting the money. We will wait to see what the casino does.

Hello there, dear Javiercadiz and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Thank you very much and we hope it is resolved. I will continue to inform.

Good afternoon. I think Megapari is one of the best casinos in the world. I have played in more than 100 casinos. And now I've stayed here at Megapari because they're pretty good. Just to say again that the 2000 euros from Friday that I show below in the photo has not reached my gaming account, and today I try to withdraw the money and the withdrawals fail and fail. Solution please.

Withdrawals have been processed successfully. Except for the 2000 euros they still haven't returned to my gaming account since last Friday. And I also requested a withdrawal of 500 euros that has not been processed and they have not returned it to my gaming account either. I await a solution please.

I requested two withdrawals of 500 euros. One was returned to the gaming account and the other of 500 euros was not processed and was not returned to the gaming account.

Good afternoon. I have contacted my bank regarding the 2000 euros I deposited and to date they have never reached my gaming account. My bank tells me that the Megapari merchant, (by a certain unknown merchant according to my bank) has My 2000 euros arrived perfectly and they still haven't returned it to me and they tell me that they don't have that money. The second thing is that they have not given me the 500 euros of the unprocessed withdrawal either. For all of the above, according to my lawyer, if my money is not credited within 5 business days, we will file a lawsuit before Megapari licensed in Curaçao with the corresponding evidence before the judge here in Spain with a copy sent to Curaçao where They have a license. This will never

has happened in my life.

Rectify that today the 500 euros have been returned to me. Only the deposit of the 2000 euros that was not credited to the gaming account would be pending.

Dear Javiercadiz,

I sincerely apologize for the challenges you faced with deposits and withdrawals. After verifying the information and communicating with our Payment Team, I would like to provide the following updates:

For the withdrawal of 500 EUR, the funds have been credited back to your game account. Please attempt the withdrawal again.

Regarding the deposit of 2000 EUR, the information I received indicates that the funds were not debited, possibly due to being frozen by your bank. Your recent transactions were declined due to reasons such as a blocked card (user exceeded daily transfer limits).

Also, I would like to clarify that the details displayed in the screenshot are not applicable to our services.

Best regards,

MegaPari Team

I have spoken with my bank, the money has been deducted from my bank account and my bank tells me that the money reached you correctly. Anyway. Many problems and I repeat it is a great megapari casino, but for reasons unknown to me I had to lose 2000 euros from what I see

Good afternoon . I still haven't received the 2000 euros in my gaming account. Here is the firm movement through the bank. I ask for justice, otherwise it will be the law that will ensure that they return to me the 2000 euros that have been left unemployed with them. I have all the appropriate evidence. Here the movement is on a slope and already firm.

On top of that, the person in charge of megawatts tells me through casino guru that this is not theirs, this is laughable. Justice will be in charge of verifying the truth. Justice we ask for a return of 2000 euros

Good afternoon. Please I need help from you. I have more than 30,000 euros in my gaming account. I haven't been able to withdraw for three days, I'm already tired. I have requested more than 40 withdrawals and all back to the game account. Please help me. I'm already tired. I show some photos for you to see please.

Dear Javiercadiz,

Is there any official statement from your bank that the money has really been sent out and that the issue is on the casino's side? If yes, please forward it to nikolas.b@casino.guru. If not, please request a statement from them.

I have 32,000 euros in my gaming account. I haven't been able to withdraw for three days. I have already spoken to Megapari support, all they say is to wait and wait. All withdrawals come back to the gaming account. I ask for justice and my d

inero.

Dear Javiercadiz,

We apologize for any difficulties you have experienced with withdrawing funds. Upon reviewing your account, we can confirm that you have successfully made withdrawals totaling €28,249.92.

Best regards,

MegaPari Team

Yes Yes . All done. Perfect. It's right. Today I was able to withdraw that amount of money 28,249.92 euros. Thank you so much

Dear Javiercadiz,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru