The player from Germany has experienced a technical glitch while playing. We rejected the complaint because the player didn't respond to our messages and questions.
Scammers. More money was withdrawn from the game than I had ever wagered. From 1.10 € with only 0.80 cents on it, although I only bet 10 cents. I noticed that a couple of times. Scammers. Immediately delete my account ... !!!!!!
Dear Yvette,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots videos, ideally your game history along with any relevant communication to petronela.k@casino.guru? Could you please advise which exact game you’ve been playing and specify how many lines were active?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela