The player from Argentina had deposited $80,000 Argentinian pesos and earned $40,000 in profits at 'Megapari'. When he had attempted to withdraw his total account balance, the casino allegedly only permitted the withdrawal of winnings, insisting he must use his total account balance before withdrawal. We had reached out to the player for further information to investigate the issue, but we did not receive a response. As a result, we were unable to proceed with the investigation and had to reject the complaint.
Megapari Casino - Player faces withdrawal restrictions at 'Megapari'.
Amount: $120,000 ARS
Megapari Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
8 months ago
Translation
The online casino "Megapari" does not want to give me the full amount of money in my account. I'm a new customer, I deposited an amount of $80,000 Argentinian pesos, with which I made small bets and generated a profit of $40,000. I didn't want to play anymore (since it seemed like sufficient earnings to me) and when I went to withdraw the money they rejected my request. According to them, I should use the total amount of my money and can only withdraw my winnings, not the total amount. They aren't giving me a solution and I need my money back, I should have the right to do what I want with my money. How can they force me to bet 100% of my money? It's absurd. Moreover, they didn't clarify at any time that the amount I put in couldn't be recovered. Thank you very much for listening and I hope justice will be served and they will give me my money and my earnings back.
Automatic translation:
Public
Public
8 months ago
Hello rulogomez018,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Megapari Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
