Megapari Casino - Player cannot withdraw funds due to missing payment option.

Good day, I made a deposit on Megapari using Astropay. After a few hours, I tried to withdraw my earnings, as I have done on numerous occasions before, only to find the Astropay option no longer available. I reached out to customer service but they were unable to provide me with a solution to withdraw my money.

How is it possible that within a matter of hours, the option to withdraw money, which I have been using for a considerable amount of time for deposits, suddenly no longer exists?

I need a solution to be able to withdraw my money.

Dear cinsoraya,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake and it can change anytime.

Do I understand correctly that you have made successful withdrawals via Astropay before? Is there any alternative withdrawal method that would be suitable for you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello there, dear cinsoraya and the CasinoGuru team!

Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.

Good morning Kristina, I cannot enable another means of withdrawal since I would have to charge $500,000 to be able to withdraw my prize, since from what customer service tells me, you cannot withdraw more than what was charged, they suggest that I enable a means of withdrawal. new payment with the minimum charge, knowing that later they will not allow me to withdraw the entire profit. In other words, I would still not be able to withdraw my money, spending extra money uselessly.

Dear cinsoraya,

We sincerely apologize for the inconvenience you've experienced with your withdrawal. Upon reviewing your situation, I have been in contact with our payment team. They have informed me that, unfortunately, the AstroPay payment method is currently disabled and there are no plans for its return.

As a solution, we suggest making a minimum deposit using another payment method that suits you. After making the deposit, please ensure to wager the deposited funds. Following this, you will be able to withdraw the total balance in your account, which includes both the newly deposited funds and your existing balance.

We understand this situation may be frustrating and appreciate your cooperation. Please feel free to reach out for any further assistance or clarification.

Best regards,

MegaPari Team

Megapari team, will I be able to withdraw the balance I already have in the application? Because according to what they informed me, I would have to deposit and spend 500 thousand pesos to be able to withdraw 500 thousand pesos again with the new payment method.

I need confirmation that I will be able to withdraw my money before entering my balance again.

Good morning, I tell you that I made a minimum deposit through another means of payment and this time it allowed me to withdraw all my previous earnings.

I am very grateful to the Megapari team and especially to the Guru casino team, very attentive and committed to the complaints.

Thank you very much to both of you

Hello everyone,

Thank you both for your replies and cooperation.

cinsoraya, can we now consider this case resolved?

Good day. Yes, it is already resolved.

Thank you very much, your help is very useful.

Greetings to both

Dear cinsoraya,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru