The player from Argentina had deposited funds using Astropay but later discovered that the Astropay withdrawal option had been removed. Despite having reached out to customer service, they had not provided a solution. After the player had filed a complaint, the casino had suggested making a minimum deposit using another payment method, wagering the deposited funds, and then withdrawing the total balance. The player had successfully executed this method and was able to withdraw all their previous winnings. The issue had been resolved to the player's satisfaction.
Megapari Casino - Player cannot withdraw funds due to missing payment option.
Amount: $500,000 ARS
Megapari Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
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7 months ago
Translation
Good day, I made a deposit on Megapari using Astropay. After a few hours, I tried to withdraw my earnings, as I have done on numerous occasions before, only to find the Astropay option no longer available. I reached out to customer service but they were unable to provide me with a solution to withdraw my money.
How is it possible that within a matter of hours, the option to withdraw money, which I have been using for a considerable amount of time for deposits, suddenly no longer exists?
I need a solution to be able to withdraw my money.
Automatic translation:
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7 months ago
Dear cinsoraya,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake and it can change anytime.
Do I understand correctly that you have made successful withdrawals via Astropay before? Is there any alternative withdrawal method that would be suitable for you?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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7 months ago
Hello there, dear cinsoraya and the CasinoGuru team!
Our team is currently investigating the matter and is committed to resolving it as quickly as possible. We understand the importance of this issue to you and appreciate your patience during this process.
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7 months ago
Translation
Good morning Kristina, I cannot enable another means of withdrawal since I would have to charge $500,000 to be able to withdraw my prize, since from what customer service tells me, you cannot withdraw more than what was charged, they suggest that I enable a means of withdrawal. new payment with the minimum charge, knowing that later they will not allow me to withdraw the entire profit. In other words, I would still not be able to withdraw my money, spending extra money uselessly.
Edited
Automatic translation:
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7 months ago
Dear cinsoraya,
We sincerely apologize for the inconvenience you've experienced with your withdrawal. Upon reviewing your situation, I have been in contact with our payment team. They have informed me that, unfortunately, the AstroPay payment method is currently disabled and there are no plans for its return.
As a solution, we suggest making a minimum deposit using another payment method that suits you. After making the deposit, please ensure to wager the deposited funds. Following this, you will be able to withdraw the total balance in your account, which includes both the newly deposited funds and your existing balance.
We understand this situation may be frustrating and appreciate your cooperation. Please feel free to reach out for any further assistance or clarification.
Best regards,
MegaPari Team
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7 months ago
Translation
Megapari team, will I be able to withdraw the balance I already have in the application? Because according to what they informed me, I would have to deposit and spend 500 thousand pesos to be able to withdraw 500 thousand pesos again with the new payment method.
I need confirmation that I will be able to withdraw my money before entering my balance again.
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7 months ago
Translation
Good morning, I tell you that I made a minimum deposit through another means of payment and this time it allowed me to withdraw all my previous earnings.
I am very grateful to the Megapari team and especially to the Guru casino team, very attentive and committed to the complaints.
Thank you very much to both of you
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7 months ago
Hello everyone,
Thank you both for your replies and cooperation.
cinsoraya, can we now consider this case resolved?
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7 months ago
Translation
Good day. Yes, it is already resolved.
Thank you very much, your help is very useful.
Greetings to both
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7 months ago
Dear cinsoraya,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
