Megapari Casino - Persistent refusal of account closure by the casino.

Be cautious before registering with Megapari; their reluctance to close accounts upon request and insistence on unnecessary ID verification for account closure are red flags that suggest questionable practices.

This complaint is raised against Megapari for their persistent refusal to close my account upon direct request, and their disregard for customer rights and potentially relevant legislation. Despite clear, repeated requests for account closure on the 23rd of October, 2023, the 21st of January, 2024, and most recently on the 19th of March, 2024, my account remains unjustifiably open.

Interaction Details:

• Initial Closure Request: Submitted on 23.10.2023. My request was met with a demand for ID verification, which is unreasonable for account closure.
• Follow-up Requests: Further requests were made on 21.1.2024 and 19.3.2024. Despite these attempts, and providing all necessary information excluding the ID (as it is unnecessary for closing an account), no action was taken to close my account.
• Responses from Megapari: The responses have been consistent in asking for a photo ID for account closure, which appears to be a stalling tactic rather than a genuine security measure.

Core Concerns:

• Repeated Disregard for Customer Requests: The failure to close my account despite multiple requests is disrespectful and indicative of poor customer service.
• Questionable Requirement for ID: The insistence on ID verification for account closure is not only impractical but raises serious privacy concerns.
• Lack of Compliance and Transparency: This situation suggests a disregard for consumer rights and possibly breaches privacy laws, undermining trust and confidence in Megapari's operations.

Email Summaries:

• First Email (23.10.2023): Requested account closure. Response received emphasized ID submission, which I contested.
• Second Email (21.1.2024): Reiterated closure request, ignored.
• Third Email (19.3.2024): Demanded immediate account closure, received a non-compliant response.

Resolution Sought:

Immediate closure of my account, acknowledgement of the mishandling of my requests, and a formal apology for the inconvenience and distress caused. Furthermore, I recommend Megapari revises their account closure process to align with consumer rights and privacy standards.

Dear paul92wien,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. 

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Megapari Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to block@megapari.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact such as live chat or WhatsApp, please try that too and save screenshots of the relevant communication.

Lastly, I have checked the general terms and conditions and this is what I found (here):

5. Self-Exclusion

Our customers have a self-excluding option.

Please write to customer support to block@megapari.com and also use the Self-restriction option if necessary.

We provide assistance to players with potential gambling problems which is readily available, systematically provided and logged. We monitor all requests. 

MegaPari offers a self-restricting option which allows you to close your account for a certain period of time: a week, a month, 6 months, a year. Your account will be blocked only after it has been fully verified. Be kindly advised that a photo of your ID/Passport must be attached to your application to self-restrict. If you activate this feature you will be unable to gamble at MegaPari.

It's important to recognize that verifying your identity before closing your account serves two primary purposes: Firstly, it ensures that it is indeed you who is requesting the closure, thus preventing unauthorized actions on your account. Secondly, it helps to mitigate any potential risks of someone, including yourself, attempting to register another account in the future.

Thank you in advance.

Best regards,

Petronela

Hello there, dear inform2tuhin and the CasinoGuru team!

Dear ivansis1234,

We appreciate your contact regarding the closure of your MegaPari account. We regret any inconvenience caused and have enhanced our account closure procedure for a smoother process. To proceed, please send an email to block@megapari.com with the subject "Request for Account Closure." Before sending the email, ensure all funds are withdrawn and bets are settled.

For security reasons, please provide a photo of a valid ID for identity verification, and also include your gaming ID.

Once you have completed these steps, kindly inform us, and we will ensure a swift processing of your account closure request.

Best regards,

MegaPari Team

Sounds great. Thank you very much, Megapari Casino Team, for your assistance.

Dear paul92wien,

Please keep me informed about any further developments.

Thank you.

Dear paul92wien,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.