mBitCasino - Player’s struggling to complete account verification.

Unfortunately, my experience at this casino turned out to be very unsuccessful, although I read positive reviews about MBit and trusted this casino. On July 12, I won 4,719 LTC. I played mostly Panda fortune 2, North guardians, 100 zombies, 7 bonus up, Ancient Troy, and Aus dem Tal. I, as expected, following all the rules and requirements, sent a selfie with a piece of paper and a passport, a passport, and a bank statement. I wrote to the chat and to the mail, but I did not receive any response. It's a pity. Can you help me?

Dear JansonAndris,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise when exactly you sent the last document? Have you provided all the required documents as soon as possible and in the correct format?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear JansonAndris,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

My problem has been solved, thank you so much for your help.

Awesome news, JansonAndris. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.