The player from Germany had reported that despite his previous account closure and self-exclusion due to gambling addiction, he had been allowed to deposit and lose about €1300 at MBit Casino. Therefore, he demanded a refund. The player had claimed to have sent an email to the casino requesting account closure over two years ago, but the casino didn't block his account. He had logged back in after two years and suffered a loss. The player had provided evidence of his email communication to the casino. The player confirmed receiving the refund, and the issue was marked as resolved.
mBitCasino - Player experiences difficulties with his self-exclusion.
Amount: €1,300
mBitCasino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
