The player's withdrawal is delayed for over a month. The complaint was closed as unresolved as the casino has no reaction policy.
Maximal Wins Casino - The player's withdrawal is delayed.
Black points: 160
Amount: €1,800
Maximal Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.5
Maximal Wins Casino has a Safety Index of 1.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello I made a payout on February 11th, 2022 and I've been waiting for the payout ever since. In the past, some payouts have already been successfully carried out. But this time I am always put off.
I have attached my transaction summary.
Automatic translation:
Public
Public
2 years ago
Hello Houston,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Maximal Wins Casino. Please allow me to ask you a few more question before we would move forward.
Did you use the same withdrawal method in the past? When was your last withdrawal processed? Since when is your account fully verified? When was the last time the casino responded to you and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello Nick,
Yes, I have always used the same withdrawal method in the past.
As you can see on my print screen, I was lucky and received the last successful payout on February 10th, 2022.
After that I deposited again with a bonus and was lucky again and then put 1800 euros in the withdrawal process. this was on 2/9/2022. This unsuccessful payment was last processed on February 11th, 2022 from the status Waiting to the status In process.
The last reply was on 03/23/2022 at 19:56. I will be happy to provide you with the email if you wish. It was about the outstanding payment.
I mean my account has been certified since mid-December 2021
Automatic translation:
Public
Public
2 years ago
Dear Houston,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Maximal Wins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Maximal Wins Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
