Home Complaints Maximal Wins Casino - Player’s withdrawal has been delayed.

Maximal Wins Casino - Player’s withdrawal has been delayed.

Amount: €810

Maximal Wins Casino
Very bad reputation
Submitted: 24 Nov 2021
Case opened Current status

Waiting for casino to reply

3d 11h 6m 51s

Case summary

3 days ago

The player from Germany has requested a withdrawal a month ago. Unfortunately, it has not been received yet.

Public
4 days ago
Translation

Ladies and gentlemen.



My payout went out on October 28th and my account was also verified. I asked several times in the chat. I was advised to be patient, which I did. But now the 7-21 days are up and nothing happens. There is no reaction to emails and the chat does not say any more details either.

Automatic translation:
Public
4 days ago

Dear Cfbounty,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but more than a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
4 days ago
Translation

Hello Patronela,


my payout is still waiting. However, I have not violated any guidelines and I do not receive any information about it. The support just tells me it will be processed soon and has been for a month.

Automatic translation:
Public
3 days ago

Thank you very much, Cfbounty, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Public
3 days ago

Hello Cfbounty,


I have reviewed your case and understand the situation. I will attempt to contact the casino and see if I can help.


We would like to invite Maximal Wins Casino to join the conversation and participate in the resolution of this complaint.

Public
3 days ago
Translation

Hello Adam,

many thanks for your help. Hopefully that will be cleared up. 😁

Automatic translation:

Maximal Wins Casino has 3d 11h 6m 51s to reply