Maximal Wins Casino - Player’s winnings have been reduced.

I deposited on the site and received a bonus. I played through the wagering requirements and finally met the requirements. I withdrew the amount. While waiting to receive my funds i made further deposits. I have been sitting at over 20 days with the usual runaround. Now they have finally changed the status of the withdraw to accepted. After a few days it was cancelled and 100$ was taken off the amount for not meeting the 200 euro deposit. therefore i can only receive x10 my last deposit. They claim was 30 but i have had deposits for more than that. now i try to make another withdrawl and i am once again stuck with the 7 to 21 days waiting period. Absolute scam site, worse i have ever seen

Dear dilantzis,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Was the following rule used to cancel your winnings https://www.maximalwins.com/en/termsandcondition.html:

"8.3.1 If a player's accumulated life time deposit is not greater than 200 €/£/$, then the player will be allowed to withdraw only up to x10 his last deposit up to maximum of 500 €/£/$. (Any excess amount will be forfeit)"

Could you please confirm that you have activated a bonus when depositing funds into your account? Please advise how were was your last and cumulative deposits in this casino?

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

If this were your first deposit and you’ve accumulated your winnings with an active bonus, I’m afraid there’s not much we can do for you. Looking forward to hearing from you.

Best regards,

Petronela

Dear dilantzis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.