The player from Austria had been unable to successfully withdraw his winnings from Marathonbet, despite numerous attempts and communication with his bank. The repeated failures had resulted in a loss of all his funds, including deposits. We regretted to inform that since the player had already utilized his winnings, there was limited assistance we could have provided. The player was reminded of his responsibility in managing his account, active balances, and all wagers placed. Despite our inability to resolve the issue, we had encouraged the player to reach out for any future issues. The complaint was dismissed as unjustified.
Marathonbet Casino - Player struggles with Marathonbet over repeat withdrawal failures.
Amount: €696
Marathonbet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
Translation
I've repeatedly tried to withdraw my money, but the casino keeps failing and cancelling my withdrawals. Other casinos, even those located overseas, operate smoothly but MarathonBet keeps either rejecting my withdrawal or cancelling it. I even have screenshots showing numerous attempts at depositing but they've all been denied. I received an email from marathonbet, suggesting I contact my bank to determine the problem. I followed their advice and was told to disable the geo control option, which I did, but still my withdrawal was not paid out.
I have evidence and screenshots which prove my claims. After attempting to withdraw my money around 5-6 times, I ended up losing all my money including my deposit due to my anger at marathonbet, as they were the only casino that failed to pay out my winnings.
Unfortunately, I'm unable to upload images here, but I would be happy to email them to you. These screenshots will demonstrate my interactions with the bank, how I deactivated the geocontrol option, and all the unsuccessful withdrawal attempts that the bank rejected.
I would like MarathonBet to refund the money I lost. This is truly outrageous that they failed to pay out after 6 separate attempts.
Kind regards
Automatic translation:
Public
Public
5 months ago
Dear mihaelstnc,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Unfortunately, given that you have already played with your winnings, there is limited assistance we can provide. It's crucial to recognize that players are solely responsible for managing their accounts, active balances, and all wagers placed. For future instances, please reach out to us promptly when issues arise so that we can intervene before they escalate.
If there is any additional information I may have overlooked, please inform me. However, regrettably, I may have to dismiss your complaint as unjustified.
I appreciate your understanding and thank you in advance for your response.
Best regards,
Petronela
Public
Public
5 months ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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