The player from Portugal encountered issues with deposits. She had sent proof of the transactions to casino support but had not received any response. The issue was resolved when the player confirmed receiving the deposits. The complaint was marked as 'resolved' in the system, and the player expressed her dissatisfaction and intention to be blocked from the casino.
Malina Casino - Player's deposits are delayed.
Amount: €50
Malina Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Translation
I made 2 deposits, but they claim my deposits are not showing up. I sent proof of the transactions, but they still haven't said anything.
Attached are the proof of transfers to the casino. 
Automatic translation:
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2 months ago
Dear sylviaslb,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved. If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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2 months ago
Translation
Good afternoon
I've already received the deposits. You can close the case. Please block me from this casino as it is without a doubt one of the worst casinos I have played in. Thanks again
Automatic translation:
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2 months ago
Dear sylviaslb,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
If you are not satisfied with the casino and wish to close your casino account you can contact casino support if you haven't done so already.
https://malinacasino6.com/pt/help-centre/general-information/how-can-i-close-my-account
Best regards,
Tomas
Casino.Guru
