Magical Spin Casino - Player's withdrawal is delayed due to error message.

Hello,

have won 88 euros and even though the casino claims that they have no technical problems I always get the same error message when I want to withdraw money!

Tried changing browsers/clearing cash memory, and also tried withdrawing money via mobile but get the same error message!

Screenshot sent to Magical Spin support but no special comment on it!

MVH: Boris O***

Dear BorisO,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, thanks for the quick replies, and I can say the following:

• This is the first withdrawal I made at this casino
• the chat confirmed that my account verification is successful
• winnings that I have received were with bonuses that are successfully traded !
• have tried several browsers and the mobile without success
• was sent a screenshot without them commenting on the picture!

In a single e-mail conversation from support, they say the following:

Hello,

We have no problem with placing a withdrawal. Please try again, preferably on another device, or by placing a round amount (like 80 euros).

Remember not to leave any spaces before and after entering the BIC and IBAN.

Best regards,

Support - MagicalSpin

France: (+33) 1 76 46 11 83

International: (+357) 2 205 2961

Canada : (+1) 437 886 6121

Mvh: Boris O***