Magical Spin Casino - Player cannot access account due to missing activation email.

I signed up to Magical Spin, deposited and now cannot get into the account.

I was told an activation email needs to be clicked. I do not have an activation email. So I have had to email and request one.

The activation email has not been sent so i cannot get into the account?

Help

Dear kanebroadbent,

Thank you very much for submitting your complaint.

I’m sorry to hear about the issues you’re experiencing with accessing your account at Magical Spin. To better understand your situation and assist you more effectively, could you please provide the following details:

• When did you sign up for your account at Magical Spin?
• Have you checked your spam or junk mail folder for the activation email?
• Can you confirm the email address you used to register your account?
• Have you received any response from Magical Spin’s support team regarding your request for a new activation email?
• Could you forward any relevant communication or screenshots related to this issue to petronela.k@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Weekend i sign up.

Yes, It never went in spam or junk.

I keep getting lots of emails from them in my inbox for offers, but no activation email.

No one on support has replied to any of my 4 emails...

Thank you very much, kanebroadbent, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you kanebroadbent for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Magical Spin Casino for their help in resolving this complaint. We would like to ask for your assistance with the activation of the player's account.

Thank you!

Hi Kanebroadbent,

I am currently looking into the issue and will respond shortly.

Regards,

The MagicalSpin Team

Hi Kanebroadbent,

Please note that the provided account has never been activated, so a deposit could not have been made. Due to our security measures, your account has been flagged and the activation email was not sent and will not be sent.

Regards,

The MagicalSpin Team

Thank you for the update Magical Spin Casino representative.

Dear kanebroadbent, can you verify that the funds were not debited from your account? Thank you in advance!

Yes I deposited.

It was via crypto.

They have sent me about 50 promotion emails as well?

Thank you for the update kanebroadbent, would it be possible to also provide screenshots of the transaction from the cryptocurrency wallet you used to deposit? If you'd like to keep that sensitive information confidential, you can forward it to my email. (peter.c@casino.guru) Thank you in advance for your cooperation!

Dear kanebroadbent,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.