The player from the Netherlands demands his deposits to be refunded, as he believes he was self-excluded in the sister casino. This casino and Energy Casino are two separate companies connected only by the same platform they are operating on. Unfortunately, this connection is not enough to consider them to be 'sister' casinos, therefore we rejected the complaint.
LVbet Casino - Player has self-excluded from the sister casino.
Amount: €1,179.6
LVbet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
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