The player from the Netherlands demands his deposits to be refunded, as he believes he was self-excluded in the sister casino. This casino and Energy Casino are two separate companies connected only by the same platform they are operating on. Unfortunately, this connection is not enough to consider them to be 'sister' casinos, therefore we rejected the complaint.
LVbet Casino - Player has self-excluded from the sister casino.
Amount: €1,179.6
LVbet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
LVbet Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
