Lucky Tiger Casino - Player’s withdrawal has been delayed.

Been trying to get withdrawal for almost 30 days. They would not remove withdrawal amount from my balance so eventually play through 2k. Now I have 1k and they said I was approved but will not remove from my balance and today chat till me it would be 10 business days. For what?

Dear Ron,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Do I understand correctly that your payment is still pending inside the account without being processed? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Ron,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Additional comments from the player:

"I apologize for overlooking you email…o am still waiting to get paid by lucky tiger. It is November 4, and I’ve been trying to get my measly grand for over 4 weeks now. They find any excuse to hold on to that money. I’ve cashed out from 4 other online casinos while I’ve been waitin for luckytiger. Today got email ro chat for my cash back. Nice lady Evelyn told me I had $70 and I thanked her. I couldn’t find it on the site so I chatted again, got Chandler and he said no bonuses are being paid out. I asked how come and he said because I had a pending payout!

I said OMG and used the "BAHAHAHA" for the first Time ever! Really pathetic.

Cherry jackpots has been the breeziest to work with and collect from.

Ron V********"

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Thank you very much, Ron, for getting back to us. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ron,

I have reviewed your case and understand the situation. I will try to contact the casino and see if I can help. I would like to invite Lucky Tiger Casino to the conversation to participate in the resolution of this complaint.

Hello Ronnie,

Thank you for addressing this query to us.

Please be kindly informed that the Terms and Conditions of Lucky Tiger Casino state that all the withdrawal requests are processed within 2-7 business days.

The Finance Department representative advised us that all of your requested payments have been approved and sent to the bank account.

Kind regards,

Lucky Tiger Casino team

Dear Lucky Tiger Casino Team,

Thank you very much for the update.

Dear Ron,

Please do keep us informed as to when you receive the payments.

Hello Ron,

Can you please let us know if you have received the payment? If I do not hear from you I will have no choice but to reject your complaint.

Yes they finally paid me onTuesday 11/9. Horrible experience. They found every reason to delay. I unsubscribed and suggest anyone who wants to get paid in a reasonable time span, avoid Lucky Tiger Casino.

Thank you for the update Ron,

I am glad to hear the issue was resolved. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.