HomeComplaintsLucky Tiger Casino - Player’s winnings have been confiscated.

Lucky Tiger Casino - Player’s winnings have been confiscated.

Amount: $1,600

Lucky Tiger Casino
Safety Index:High
Submitted: 27 May 2021 | Case closed : 14 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Texas had her bonus winnings voided.

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3 years ago

I played my bonus and i won 1600 and my money was taken with no conversation this casino sucks u will not get paid if u do it would be a miracle a reveiw says it all i will post a reveiw everyday for the rest if my life until they pay me my 1600 i finally won somthing and fir ut to be taken is bullshit so talk to you tommorrow local news channel said tgey would air this in 21 days if not paid

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3 years ago

Dear Kimberly,

Thank you very much for submitting your complaint. There might be many possible reasons as to why this happened. Have you tried contacting the casino’s support regarding this issue? If there is any communication between you and the casino, please, forward it to kristina.s@casino.guru.

Also, could you please advise which bonus you have played with?

I will be waiting for your reply patiently.

Best regards,

Kristina


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3 years ago

I received a $60 chip. And I chose to play Cash Bandits. On my 3rd Bonus I won over $1000 and just kept winning the reels were spinning crazy. At almost $1700 my money disappeared. This is ridiculous.

Thanks!

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3 years ago

I responded already and no reply. Thanks

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3 years ago

Thank you for your reply, Kimberly. I would like to point out, that most No Deposit Bonuses have a maximum cash-out limit. This means that no matter how much players win, they will be able to withdraw the maximum amount for that bonus, and the rest of the winnings will be confiscated.

Do I understand correctly, that all of your winnings from this bonus have been confiscated/disappeared?

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3 years ago

Yes! I cashed out nothing.

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3 years ago

I cashed out $0. All disappeared.

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3 years ago

Thank you very much Kimberly for your reply. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

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3 years ago

Hello Kimberly.


 

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

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3 years ago

Dear Kimberly,


Thank you for addressing us with this matter.

As we were advised by the Finance Department representative of Lucky Tiger Casino, you were playing with the no deposit promo code, that came with the maximum cash out amount of $100 upon the wagering completion. We have been informed that when the maximum cash out has been gained, you decided not to withdraw the funds but to keep playing with the amount, and, unfortunately, played the balance down.


Kind regards,

Lucky Tiger Casino team

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3 years ago

Dear Kimberly.


Please, could you confirm the casino statement?

Be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Edited by a Casino Guru admin
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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.


The player can reopen this complaint anytime.


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