MrPunter Casino - Player's withdrawal is delayed.

I have been waiting for payment for 2 weeks. Every three or four days they cancel my withdrawal and they don't tell me the reason since other times they have paid me with the same method. Yesterday I went to court and they sent me to the player's office to open an investigation.

Hello Rubenari85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MrPunter Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It has been verified for 1 year, the money is real without bonuses, every day I get in touch, some days they say they put it as a priority like today, others tell me that they change shifts and

And can you assist me?

Hello Rubenari85 and thank you for all the information provided. I will now forward your complaint to my colleague Jana (jana.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Rubenari85,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite MrPunter Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello, good for now they have paid me two of 500

Hey Ruben,

I am happy to hear that your recent withdrawal requests have been processed.

Please let us know if you need any further assistance.

Regards,

MrPunter Casino Team

Dear Rubenari85,

could you please confirm, that the MrPunter Casino has paid you all your winnings?

Thank you

Dear Rubenari85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.