Lucky Tiger Casino - Player’s struggling to withdraw their winnings.

I requested a payout of $600 the first part of January. After submitting all of the required ID and other documents, I was told that they were unable to MAIL the funds, they were unable to wire international funds indirectly to my credit union, and that Bitcoin was recommended as a means of collecting. I offered to absorb the $15 cost of the international wire and was told that they would TRY to wire the funds. After waiting a week, I did set up a Bitcoin account and requested that the funds be deposited into my Bitcoin account and provided the necessary account number. That was February 1 and they still have not responded nor have the funds been allocated. I would NEVER RECOMMEND this site to anyone. They withhold payouts in hopes that the player will "give up" and play through their winnings. Each time I correspond with them it is at least a FOUR BUSINESS DAYS before they respond. I'm frustrated and so tired of waiting.

Dear WuscherWins,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots. I’m sorry to hear about your problem.

Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified in the past? Do I understand correctly that your withdrawal is still pending inside the account without being processed or it has been sent but never reached you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have, indeed, verified the account fully and did so immediately following their requests. There is virtually nothing left to do on my part, but rather on theirs. I've continued to monitor my account and it continues to show "PENDING" after waiting for over a week following my request to deposit the funds into my Bitcoin account. PLEASE NOTE - just this morning I received a response to my January 28 message providing my checking account number believing that they would be wiring the funds to my credit union. Apparently they still haven't read my follow-up e-mail regarding the Bitcoin account available to them.

I regretfully pressed edit response by mistake. I just wanted to confirm your receipt of my response. Many thanks.

Thank you very much, WuscherWins, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Lucky Tiger Casino to join us and help us resolve the player's issue.

Dear Barbara,

Thank you for letting us know about the matter occurred.

We have contacted the Finance Department of Lucky Tiger Casino, and were advised that your withdrawal request has been successfully processed.

Best regards,

Lucky Tiger team

Thank you for joining us and letting us know that the withdrawal has been processed. Now I would like to ask WuscherWins to let us know when your money will arrive.

Dear WuscherWins,

We haven't receive any answer from you. Please note, if you won't respond to us or confirm that you have received your winnings within the next 7 days, the complaint will be rejected.

The complaint will now be rejected as the player did not respond to us.