HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All40,458Opened925Unresolved5,242Resolved12,720Rejected21,571
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

ReadyCasino - Dispute over bonus winnings limit at casino.

Resolved Submitted: 18 Feb 2024
Disputed amount: €360
Safety Index 6.6 Fresh casino
Our verdict Player stopped responding

Joker8 Casino - Player experiences frequent disconnections and misinformation.

Closed Submitted: 17 Feb 2024
Disputed amount: €200
Safety Index 8.4 High
Our verdict Unjustified complaint

1win Casino - Player's account is blocked due to alleged fraud.

Closed Submitted: 17 Feb 2024
Disputed amount: 2,992,527 INR
Safety Index 8.4 High
Our verdict Player stopped responding

iWild Casino - Player's withdrawal of winnings is delayed due to pending account verification.

Closed Submitted: 17 Feb 2024
Disputed amount: C$932
Safety Index 9.8 Very high
Our verdict No reaction policy

Svenplay Casino - Player’s account reopened despite self-exclusion request.

Unresolved Submitted: 17 Feb 2024
Black points: 106
Disputed amount: €740
Safety Index 4.1 Low
Our verdict Case closed

Verde Casino - Player experiences repeated KYC verification requests.

Resolved Submitted: 17 Feb 2024
Disputed amount: €350
Safety Index 9.4 Very high
Our verdict Player stopped responding

MyStake Casino - Player struggles to verify account.

Closed Submitted: 17 Feb 2024
Disputed amount: 40,000 MAD
Safety Index 9.7 Very high
Our verdict Player stopped responding

Nine Casino - Player complains about mysterious lost funds.

Closed Submitted: 17 Feb 2024
Disputed amount: €30
Safety Index 8.8 High
Our verdict No reaction policy

Magic Win Casino - Player’s withdrawal is significantly delayed.

Unresolved Submitted: 17 Feb 2024
Black points: 144
Disputed amount: £500
Safety Index 0.6 Very low
Our verdict No reaction

Bora Jogar Casino - Player’s account got locked with funds inside.

Unresolved Submitted: 17 Feb 2024
Black points: 871
Disputed amount: 11,000 R$
Safety Index 4.9 Low
Show more complaints (+10)
Showing 24,171 - 24,180 of 40,458 complaints
1...2,417 2,418 2,419...4,046
Go to pageof 4,046 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.