HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All38,492Opened1,015Unresolved4,934Resolved12,092Rejected20,451
Active filters: Casino:
Clear all filters
Sort
Our verdict Unjustified complaint

Verde Casino - Player's account closed due to duplicate account claim.

Closed Submitted: 28 Nov 2023
Disputed amount: €1,725
Safety Index:Very high
Our verdict Case closed

Lemon Casino - Player is facing verification difficulties.

Resolved Submitted: 28 Nov 2023
Disputed amount: 8,000 kr
Safety Index:Very high
Our verdict Case closed

BetOnRed Casino - Player couldn't withdraw after self-exclusion.

Resolved Submitted: 28 Nov 2023
Disputed amount: €200
Safety Index:High
Our verdict Case closed

Rollino Casino - Player's winnings were confiscated without active bonus.

Resolved Submitted: 28 Nov 2023
Disputed amount: C$1,400
Safety Index:Very low
Our verdict Case closed

Vulkan Vegas Casino - Player's experiencing an issue with a pix transaction.

Resolved Submitted: 28 Nov 2023
Disputed amount: 400 R$
Safety Index:Very high
Our verdict No reaction policy

GoldenLion.bet Casino - Player frustrates with casino's constant delays.

Unresolved Submitted: 28 Nov 2023
Black points: 124
Disputed amount: £400
Safety Index:Very low
Our verdict Case closed

Vulkan Vegas Casino - Player’s unresolved deposit error and casino non-response.

Resolved Submitted: 28 Nov 2023
Disputed amount: €280
Safety Index:Very high
Our verdict Unjustified complaint

Odds96 Casino - Player's account has been blocked during verification.

Closed Submitted: 28 Nov 2023
Disputed amount: 17,240 INR
Safety Index:High
Our verdict Unreasonable excuse

Casino Zeus - Player’s withdrawal is stalled.

Unresolved Submitted: 28 Nov 2023
Black points: 2,934
Disputed amount: $527,500 ARS
Safety Index:Very low
Our verdict Case closed

Firevegas Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 28 Nov 2023
Disputed amount: C$10,000
Safety Index:Below average
Show more complaints (+10)
Showing 24,161 - 24,170 of 38,492 complaints
1...2,416 2,417 2,418...3,850
Go to pageof 3,850 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.