Hunt Casino - Player's withdrawal is delayed due to provider check.

On August 30, 2024, after completing account verification at Hunt Casino, I requested a withdrawal, but I was told to do a provider check and have not been able to request a withdrawal for six months now.

Even if you ask the casino for the name of your provider to see if they are checking your provider, the casino will not disclose it, so it is unclear whether you are unable to withdraw money because of a problem with the provider check.

In the first place, does a provider check really take that much time?

The casino license number is here.

Could you please help me to withdraw the money?

Dear satorudaocun,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played before your gameplay was sent to the provider for investigation?

Are you able to access your casino account?

Have you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The casino is accessible.

It has also passed full KYC verification and has a proven track record of withdrawals.

Use this deposit bonus promotion

Your play bonus money has been converted to cash and is being requested for withdrawal.

Could you please specify what types of games you played? Were they slots, live casino games, or did you bet on sports?

Kindly forward me all the communication between you and the casino customer support regarding your problem at [email protected].

I play live casino games and slot games.

In addition, the transaction with the casino I will send it to you here.

Thank you very much, satorudaocun, for your cooperation. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. However, I would like to warn you that it seems to be a common practice of Hunt Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello satorudaocun,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and while I will reach out to the casino to shed more light on this matter, as my colleague Veronika mentioned, Hunt Casino was not very cooperative with us in resolving player complaints, so a positive outcome of your complaint is rather uncertain. Nevertheless, I will try to help.

We would like to invite Hunt Casino to join the conversation.

Dear Hunt Casino,

Could you kindly inform us about the expected completion date for the provider check? Additionally, when should the player anticipate receiving their winnings? If there is any information that cannot be shared publicly, please forward it to me at [email protected]

In the first place, can a provider check take as long as six months?

Also, how long does it usually take to complete a provider check?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear satorudaocun,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates with an unverifiable license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best Regards,

Michal

Casino Guru