Lucky Tiger Casino - Player’s attempt to close his account has been overlooked.

you guys are recommending this casino to players when you must know they are scammers affiliated with rich palms casino I deposited over $3000 not a single win machines always acting strangely and when I told them I had a gabling problem and felt suicidal they totally ignored my request to close account and instead offered me free chips that are impossible for a win. Warning to all they are from China and will scam you all they can!

Dear Harry,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward emails or screenshots showing that you have sent a request for the self-exclusion? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?

I have checked the Responsible gaming section on the website, and this is what I found https://luckytigercasino.com/responsible-gaming/:

„COOL-OFF AND SELF-EXCLUSION

If you would like to step away or take a break, please contact our Casino Support Department so that we may temporarily disable your account. That way, even if you want to, you won’t be allowed to use our services for the whole of that period of time.

Again, if you feel that your playing habits are starting to develop into a problem, contact our Customer Support team immediately, so that we may take protective measures to assist you."

Is this the email address that you have sent your email to?

support@luckytigercasino.com

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

All was done through chat a quick background check on this casino and you can see straight away it’s a scam. Money deposited to accounts transferred to China same pay Id as golden pokies casino and rich palms both have low reviews and warnings everywhere other review sites describe there operation to a tee. Only reason I gave them a go is because I seen had good ratings here which I find strange now.

Have you saved any screenshots of your request? Thank you.

Dear Harry,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.