Happy Hugo Casino - Player's withdrawal is delayed.

I requested withdrawal first time on thursday last week, march 27th and got asked to do the KYC. I did and requested withdrawal again. It got cancelled so I requested a new one friday 28th. Now they just tell me wait and do not answer me at all on the live chat. Im getting pretty pissed off. I deposited 350 nok and it was with bonus money but I did not use any of it so when I went to withdraw there were no T&C for the money.

What the heck do I do.

Dear Ufsern,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better assist you in resolving this matter, could you please provide more details by answering the following questions:

• Could you please specify if you passed the full KYC verification? Which documents have you provided, and when exactly did you submit the last one?
• Did you use the same payment method for your withdrawal as you used for your deposit?
• Did you play with or without a bonus?

Please note that we usually recommend players wait up to 14 days for their withdrawal requests to be processed and appear in their bank account. This delay may be caused by a high volume of withdrawal requests, an investigation of the gameplay, unfinished verification, or other external factors the casino cannot always influence.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika